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All pricing is in US Dollars
Damaged/Defective Product
In the rare event you receive a damaged or defective item, please notify us immediately by emailing sales@cnsdirect.com We will immediately begin rectifying the issue. If replacement items are needed, they will be sent via GROUND shipping methods ONLY, unless the customer agrees to pay for faster shipping. We cannot guarantee delivery dates. Unexpected delays can occur, e.g. loss shipment, damaged shipment, defective item. When placing your order, please allow ample time for these possible delays.
Product Variances
We work hard to accurately depict and describe our product offerings. Occasionally minor cosmetic variations occur between product runs. When these changes occur, we will update our photos and/or descriptions as quickly as possible. Any variations that do occur will be cosmetic only, functionally the product will remain the same.
Product Returns
At CNS Direct Personalized Gifts we truly strive for total customer satisfaction. We want you to be completely happy with your purchases. If you are ordering a custom item, such as an engraved money clip or trinket box, or custom made jewelry, please be sure your custom selections are exactly as you want them to be. Corrections to custom orders are sometimes impossible to do. Although we work hard to assure your satisfaction with every purchase, refunds are not available on customized pieces.
Suggestion:
If you're not sure an item is exactly the gift you'd like to give, order one personalized for yourself, so you can see first hand just how beautiful it is; or order a non-customized one.
Non-customized items may be returned for refund within ten days of delivery (five days on jewelry items). Each item must include its box and original packing and a Return Merchandise Authorization (RMA). A RMA may be obtained by emailing: rma@cnsdirect.com or by calling us at 888-799-4661. A restocking charge of twenty-five percent will be withheld from your refund and shipping charges are not refundable.
Non-Deliverable Packages
If your order is returned to us by the shipper, due to delivery failure. We will contact you to request a new delivery address. You will be charged for any return to shipper fees and for reshipping the package to you.
Important
Shippers (UPS, FedEX, and Airborne) charge fees for address corrections. Something as simple as two digits transposed in a zip-code will necessitate an address change by the carrier. We contract with the carrier, on you behalf to successfully deliver your order. Just as we pass on the carrier's delivery fee to you, via your order's shipping charge, we will also pass on any additional courier fees charged, such as address corrections and service upgrades. Please be very through when entering your delivery address information.
Special Orders
Orders of 100 or more pieces to be delivered in less than 10 business days, orders that include a quantity discount, and orders for items not displayed on this web site are considered "Special Orders". Special Orders that have not begun production can be cancelled for a fee equivalent to 50% of the merchandise total. Special orders cannot be cancelled or changed once production begins.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this web site, or your dealings with CNS Direct Personalized Gifts, you can contact
John Johnson
Operations Manager
CNS Direct Personalized Gifts
P.O. Box 891484
Houston, TX 77289
Toll-Free: 888-799-4661 Fax: 281-226-5127
sales@cnsdirect.com
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